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Old 06-02-2004, 01:23 PM   #1
Jeannee
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Leaving my AMEX advisor

We have been using an American Express Advisor for several years. He has been helpful at getting us to put money away although the fees are high. We have moved over a great deal of money to his funds. We just learned he is changing the rules and will be charging a new flat fee for his services that we consider to be too high. We need to find a new financial advisor (we just hate doing it ourselves). We feel kind of burned by Amex and the amount we have spent with them in fees. Now I'm sure taking our money out of his funds will be costly. How should we proceed? Anyone have advice about finding our next good advisor? We are willing to pay for the services, of course, but we are tired of being put into funds that are advantageous to the advisor rather than funds that are the best for us. How do we get our money out without losing too much? Any help would be appreciated.

Last edited by Jeannee : 06-06-2004 at 12:12 PM.
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Old 06-02-2004, 01:34 PM   #2
Eric281
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do other people here use American Express Financial Advisors? Do they basically just charge you an arm and leg fee to put your money in their funds and sit back and collect commissions? The financial advisors dont really seem to really advise, dont they just take your info and send it into their corporate office to generate a financial plan for you?
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Old 06-06-2004, 12:10 PM   #3
Jeannee
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helpful but costly

Our experience with our amex advisor was that he did a nice job, using an AMEX formula, of diversifying for us. In addition, he listened well and helped us with some other financial decisions. In retrospect I worry that he advised us with certain biases. For example, he didn't encourage me to take advantage of all the tax-deferred options at my workplace. Anyway, he helped us a lot at a certain point in our financial "development" but now that he is asking for an additional flat fee, it feels as if he is changing the rules of the game. And, it simply makes his advice cost too much. I think we might check out Vanguard advisors as a cheaper alternative for the same kind of service. Anyone use Vanguard retirement advisors?
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Old 07-01-2004, 10:46 AM   #4
gsemike
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Jeannee,
I have a friend who is an Amex advisor and does pretty well. So far, I've been going it alone investing in no-load funds and participating in my 401k. We've talked finance alot and he has invited me to come in to the office to explore an official relationship. I would trust his advice, but am wary of the fee situation skewing returns to the point where I could do better on my own. Just how much are their fees?
Thanks
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Old 10-23-2004, 02:28 PM   #5
epro_fan
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I'm not with AMEX, but I'm an independant advisor just like they are. If you are thinking of switching advisors, you can try looking for another independant advisor who fees for service are less than your current advisor, they then can just get brokered with the companies you are investing with and all they do is switch the advisor that's looking over them.
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Old 10-24-2004, 01:58 AM   #6
pricespector
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Transfer shares "In Kind"

Wherever you go to next, be sure they have access to a low fee brokerage account. Any major financial company will have this. When you transfer your assets, you may do so using a "Shares-In-Kind" transfer. The transaction is recorded as a non-sale event and will not trigger any back-end sales loads or capital gains taxes. You are simply changing the custodian of your securities. You actually will still own exactly the same shares you moved.

Many brokerage accounts waive annual fees for amounts over $25K or so.
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Old 11-04-2004, 06:06 PM   #7
FinAdvisor
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From a former Amex advisor,

I was with them for just under a year. One good thing I can say is that we were all well trained in financial planning. When I wanted to leave, finding my current position was easy, because most in the industry recognize the excellent training we received.

After that it's all downhill.

We charge a fee for financial plans and almost always end up recommending disability insurance and a VUL (Variable Universal Life insurance policy). I noticed somebody commented on being recommended not to use all of their tax deferred accounts and divert their funds into something else, was this it? It is often appropriate, since you need more than just tax deferred money in retirement (taxes can kill your 401(k), especially early in retirement), but it is not always. We get tempted by this product (with a huge commission) because we don't make much at all in our first three years with the firm. This was reason #1 for me to leave...you can't be an advisor when your own needs start coming first.

That fee is for a plan, at first, and then semi-annual meetings (more if we need you to buy disability insurance). But other than that, I don't recall making adjustments to a client's accounts once they had exhausted all their commission possibilities.

When we recommended mutual funds, it was usually amex funds. Unfortunately, Amex funds do not transfer in kind. They will force you to liquidate and buy other funds if you want to move. Another disinsentive to move.


Your best plan of action right now would be to examine the costs of leaving amex. If you don't like your advisor, fire him/her. Nothing happens to your accounts. You just don't have to pay a fee anymore (at least not to the advisor, for some reason amex charges $20-40 per year for ira accounts). Then go ask for the advice of a person working as the financial advisor in a bank. I recommend Citi, but I'm biased.

The reason for this...we make a lot of money, and we don't charge you a fee. We are paid on commission, but we deal with so much volume that commissions just come. We don't have our own starving stomachs telling us what you should invest in. We are also heavily regulated by our principal, and their principal, etc. Not so at Amex. Not even close. Everything we do is pre-approved, and questioned by our superiors if there is the slightest thought that our recommendation might be inappropriate.

There are no account fees for brokerage accounts in most banks. If you go into a professionally managed account (which you do pay a fee for) it is managed not by the financial advisor, but actual professional money managers who do this as their sole occupation.

Also, these positions in the bank are highly coveted, and companies like Citigroup and Wells require years of experience before you are even considered. Amex hires straight out of college. Business degree (Bachelor's) encouraged, but not required.

And the other big advantage to banking financial institutions is that they have more available to them than just about anyone. If your advisor is from Vanguard, ask if you can buy funds other than Vanguard. I'm not sure about this one, but I don't think that you can do that. We have hundreds of fund companies to choose from, and it doesn't cost you a penny more to get it through us than if you went straight to the source, or online for that matter.

That's it, my hands hurt.
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Old 01-04-2005, 02:28 PM   #8
clandestino
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i dated a woman who worked for amex. she knew little about investing. she was more concerned with her commissions..
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Old 01-11-2005, 01:12 PM   #9
FinAdvisor
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That's because when you're at amex, you don't make any money. You need to find commissions wherever you can, and it compromises your judgment. That's why 90% of us find a better company within the first year.

If you want the advice to be more unbiased, go to an advisor who is doing well. Nowadays, we can get sued for just about anything that is inappropriate. And the company is no longer the only one liable. The advisor can now be held personally responsible for someone who suffers losses due to an inappropriate investment.

If the advisor makes a good living and has been for quite a while, he/she has a lot to lose if they do something inappropriate. You are better off talking to one of these people.

Amex advisors, especially new ones, don't make over their draw, which is about 29k. They are told to get everyone on disability insurance and recommend a VUL "whenever appropriate," which is to just about everyone. That's the only way they will make the pace required to keep their jobs (you are measured by # of plans and gross concession every month for your first three years). Kind of hard when you have to start with zero clients.
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Old 01-18-2005, 08:32 PM   #10
RugRat
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Using Amex Financial Advisors

I have used American Express Financial Advisors for about two years. They may offer different plans, but my current plan charges me $700 for the year. During this time, there is a "wrap" fee on all of my charges, which basically allows me to avoid the cost of investing in and taking money out of my mutual fund choices -- avoid frontend and backend charges. She tried to sell me a VUL insurance policy and when I said no I didn't want it, she didn't push the issue. That was good.

So far, my American Express advisor has not recommended any Amex funds. The suggestions he's given me have been sound and I've seen incremental gains in my portfolio. What's important to me is that I earn above and beyond that annual fee they charge me. I need to gain enough in the year so that the $700 does not outweigh it....see what I mean?

Does anyone think $700/year is a lot for a portfolio of about $140,000? I'm not good at investments alone and I NEED the help. Just need to understand if I'm getting ripped off and if I should look at other advisors. I call on my advisor all the time for advice and the $700 covers this, so it's like having your personal advisor there to help you whenever you need it.

Anyone have experiences with other advisors with a similar portfolio? ABout $140,000?
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Old 01-21-2005, 06:37 PM   #11
FinAdvisor
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FYI, they only just started the annual fee thing. That fee used to be a "per plan" fee. Basically, you would only have to pay another fee if you had a life altering event that required your advisor to do another financial plan. That fee was usually lower (if it happened at all) than the first time, because the advisor had all your information and really only had to make minor changes to produce an entirely different plan.

If you had paid a one time fee, you would still have access to your advisor forever. This doesn't mean that now that they charge annually, you're getting ripped off, it's just food for thought.

What concerns me is that I think you are being lied to. If you think you are getting away from front-end and back-end loads, and this wrap fee is what does it, you are mistaken.

2 things.

1. The mutual fund company charges the load, not amex. Therefore amex has no way of waiving a load aside from actually paying it themselves. A front-end load on 140,000 is $4,900. That's seven years of your fees that they must pay just for one initial investment. Does that sound likely?

2. Another thing is this. Mutual funds are meant to be bought and held. The whole purpose of getting a mutual fund is to achieve diversification in a managed portfolio that you don't have to worry about. You should not have to change your mutual funds around more than twice a decade, let alone several times a year. Rebalancing needs to be done at most once a year, and at amex we were shown that 3 years is a more ideal number (market cycles and swings typically last 3 years, so you ride the wave, blah, blah, blah). So you really aren't going to be trading enough to justify a wrap fee.


It is very possible that you are in a wrap account, and your advisor is buying C-shares or other no-load funds that will not have a front-end or back-end sales charge anyway. You better believe that you are still paying the management fees to those fund companies, though.

Actually, could you be so kind as to list exactly (symbols and all) what is in your amex account? I'm dying to know.

Oh, and if your advisor has the power to manage your account without talking to you about it, just be advised that in no way is any financial advisor (with amex or otherwise) capable of managing a wrap account themselves. We are not financial analysts. We spend our days writing plans, figuring out asset allocations, doing VUL illustrations, meeting with clients, prospecting for new ones (with amex, this part is about 3 hours a day), and a number of other activities, none of which entail studying the performance of the holdings in one mutual fund and analyzing market trends and deciding which funds are good for the week, and which are not.

So the question is, do you think it is worth .5% of your porfolio annually to have this advisor? That's up to you. If would do nothing on your own, then this advisor is definitely worth it. Honestly though, there are a lot of institutions out there that will give you financial advice for free, and hold your accounts for free, and be available on the phone for free. And they are probably more qualified than amex advisors.

Wanna hear something funny? In the 9 months that I worked for amex I met about a hundred other advisors. All but four of them started their financial services career with amex. Only 4 of them had worked for another institution, and decided to come to amex. Only 2 were financial advisors before they came to amex. Kind of scary if you think about it.
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Old 01-23-2005, 12:30 AM   #12
RugRat
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Amex Fin Advisors

FinAdvisor:

ThankS very much....you've offered me some good fodder to think through. I don't have many mutual fund holdings. Here they are (the rest are stocks):

GREAX Goldman Sachs Real Estate A
PTTDX Pimco Total Return - D
SGENX First Eagle Global - A
GABVX Gabelli Value A
ACGIX Van Kampen Growth & Income - A

What do you think about the above choices?

You seem to be very familiar with the inner workings of the advisory community....IS THERE ANYTHING YOU WOULD RECOMMEND WE DO TO GET THE "MOST VALUE" FROM OUR RELATIONSHIP WITH A FINANCIAL ADVISOR. I DON'T JUST WANT TO SIT BACK IDLY NOW THAT A PLAN HAS BEEN PUT TOGETHER. WHAT ARE THE NEXT DISCUSSIONS WE SHOULD HAVE WITH OUR ADVISORS? WHAT ELSE CAN I REASONABLY EXPECT HER TO HELP ME WITH?
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Old 01-27-2005, 09:59 PM   #13
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I'll be honest with you, I have no idea how it is you are not paying loads on these funds. Like I said before, $700 wouldn't even come close to the costs that they would have to pay. Something is missing.

Also how many stocks are you holding? Is she picking these stocks for you? Is she a CFA (chartered financial analyst)? That's much different from a CFP (certified financial planner). You know what, I don't care if she is or not, she can't possibly do a good job managing your account on her own.

I think your next step should be to set up a meeting with her. She can't charge you extra for that. Ask her as much as you can about how this account works. Mention that you don't see how they can afford to waive your sales charges. Find out who really manages it, and if it's her, ask her what her strategy is. Does she have discretionary authority over the account?

Don't let me freak you out. Amex is not a big scam or anything. The corporation just isn't the best at instilling morality as a main concern in their advisors. You may have a very good advisor. If you're happy with the work she's done, then she's worth it.

As far as what you can expect her to help you with:

She can probably help you in just about every aspect of your financial life with the exception of giving tax advice. Amex actually does a good job in training their advisors in estate planning, and wealth transfer. They have an excellent debt consolidation tool. She can help you with your budget.

You paid for (and continue to pay for) a financial advisor. Anything that has to do with money, you can feel free to bother her about it. Get her cell phone too. Call her whenever you have little questions like "how much can I contribute to my roth this year?" and "what does dollar cost averaging mean?" Think of her as being your personal financial servant.

I'm being serious, by the way. You're paying for her, so stretch those dollars as far as they can go.
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Old 02-03-2005, 03:58 PM   #14
hoogie
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Rugrat,

I would schedule with your amex advisor and ask some questions. I agree with a lot of what finadvisor has said.
One of the problems with the financial planning industry is that fees and commissions aren't usually disclosed as they should be.
I would question why you're being charged a "wrap" fee as well as $700.
The $700 fee might be okay if he's giving you advice unrelated to your investment account.
I'm not sure what kind of account you have, because usually if done right a fee based account will use "I" class shares as well as load waived and no load mutual funds.
I'm not saying your advisor is doing a bad job, but it appears that you're confused about your holdings/ fees.
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Old 09-16-2006, 02:29 AM   #15
finance_advisor
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Answer to your question.

First if possible review any documentation you have about exit fees to determine what they are. If not available ask someone at AMEX or your advisor; because you just would like to know, or a friend, like me would like to know. Then with the information decide if you can make a move. Once you have this information I would be happy to send you a letter about choosing a financial planner. You can contact me at (248) 552-8843, if not available please leave a message. If I have your email I will email you a letter.
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